It's illegal to void a product's warranty simply because it receives an "unauthorized" repair — but appliance companies have persisted with the practice, finds an April report.
Conditioning warranty service on use of a particular repair service or a specific brand's parts is considered a violation of the Magnuson-Moss Warranty Act. So, U.S. PIRG Education Fund researchers contacted appliance manufacturers and combed through policies on their websites to see which ones were complying with the law. Every one of the 43 companies surveyed said it would inform consumers that "unauthorized" repairs on their products would automatically result in a voided warranty.
“It’s totally unacceptable," said Nathan Proctor, U.S. PIRG's Right to Repair campaign director. "Consumers should be able to repair the things they own, and manufacturers should follow federal warranty laws.”
The report reccomends the Federal Trade Commission do more to enforce warranty rules and that states pass Right to Repair laws.
Read the report.
Read more about our Right to Repair campaign.
Photo: In a survey of 43 appliance manufacturers' warranty policies, every company surveyed said it would inform consumers that "unauthorized" repairs on their products would automatically result in a voided warranty. Credit: Antonio Cansino via Pixabay