Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

ConnPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, ConnPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, ConnPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Learn what the General Assembly is doing about Consumer Protection with our Legislative Scorecard. 

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection, Financial Reform

Equifax penalty is a “sweetheart deal” that leaves consumers at risk

Our response to Equifax paying a $650 million penalty for exposing the social security numbers of 148 million Americans to identity theft.

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Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

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Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and ConnPIRG and our national network are calling for change.

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News Release | U.S. PIRG | Consumer Protection

You're Not Alone: CFPB Complaints on the Rise

While the Consumer Financial Protection Bureau’s new director entertains removing its consumer complaint database from public view, that website feature is proving its worth. The CFPB published a record 257,000 consumer complaints in 2018, according to a new report by U.S. PIRG Education Fund. That brings the total to nearly 1.2 million since the CFPB began collecting complaints in December 2011.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Fisher-Price recalls nearly 5 million potentially deadly Rock n’Play sleepers

Fisher-Price recalled 4.7 million Rock n’Play baby sleepers on Friday. U.S. PIRG Consumer Watchdog Adam Garber issued a response: "“While we’re pleased that Fisher-Price is finally recalling these dangerous sleepers, 30 deaths in 10 years is 30 deaths too many and 10 years too late."

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News Release | Consumer Protection

Unilever: Go Toxic-Free

On Valentine’s Day, consumer groups thank Unilever for great first step in disclosing fragrance ingredients and call on personal care giant to go toxic-free.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Executive Orders Threaten CFPB, Other Critical Wall Street Reforms

The President is expected to sign Executive Orders today designed to re-rig the financial system by dismantling critical Wall Street reforms, including to weaken the Consumer Financial Protection Bureau. Our statement in opposition is below.

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News Release | U.S. PIRG | Consumer Protection

PIRG, Consumer Advocates Join Fight to Protect CFPB in Court

Today, U.S. PIRG, Americans for Financial Reform, The Leadership Conference on Civil and Human Rights, the Center for Responsible Lending, Self-Help Credit Union and Maeve Elise Brown, who chairs the CFPB Consumer Advisory Board, filed a motion with the DC Circuit, US Court of Appeals for leave to intervene in PHH vs. CFPB, a lawsuit challenging the CFPB's single-director structure. Today, Senator Sherrod Brown (OH) and Rep. Maxine Waters (CA), ranking members of the Senate Banking and House Financial Services Committees, also filed a similar motion. Earlier this week, 17 state Attorneys General filed a similar motion on behalf of their citizens. 

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Statement on Procter & Gamble’s New Preservative Tracker in Personal Care Products

Personal care product giant Procter & Gamble (P&G) recently unveiled a new preservative tracker, which lets consumers know which preservatives are included in various categories of P&G’s products, such as baby wipes, skin care, and hair care products. Consumers can search the tracker by ingredient or by product type.

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News Release | ConnPIRG | Consumer Protection

Federal Trade Commission to America’s used car buyers: Drop Dead.

Consumer and safety organizations blasted the FTC Commissioners’ decision, announced today, to finalize consent orders with GM and the Lithia and Koons auto dealership chains that will allow them to advertise that unrepaired recalled used cars with lethal safety defects are “safe,” have been “repaired for safety,” passed a “rigorous inspection” and qualified to be sold as “certified” cars without repairing the safety defects, if they merely include a meaningless disclosure that the cars “may” be under an  open recall.  In addition, FTC has proposed the same settlement with CarMax and  other dealers.

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Blog Post | Consumer Protection

Reforming the broken competitive electric supplier market | Evan Preston

Today, ConnPIRG joined AARP CT and the Connecticut Citizen Action Group to call on lawmakers to pass strong reforms to the broken competitive electric supplier market.

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Blog Post | Consumer Protection

Avoiding the Debt Trap | Evan Preston

The Connecticut Legislature is considering a bill to promote student financial literacy. We support the bill and are running our own financial education program on campuses across Connecticut.

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Blog Post | Consumer Protection

ConnPIRG Supports Ratepayer Consumer Protection Bill | Evan Preston

There is a hearing today for a ConnPIRG supported bill that would provide important consumer protections on electric bills.

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Blog Post | Consumer Protection, Health Care

Here’s that Rx refill you didn’t order | Evan Preston

Is your pharmacy refilling your prescription without your knowledge or approval, and billing your insurance company for the cost? 
If so, it’s the latest example of waste we shouldn't tolerate in our health care system.

> Keep Reading
Blog Post | Consumer Protection

ConnPIRG Testifies in Support of S.B. 1176, “An Act Concerning Electric Rate Relief”

Jennifer Hatch, ConnPIRG Program Associate, testified before the Connecticut General Assembly Energy and Technology Committee in Support of S.B. 1176, “An Act Concerning Electric Rate Relief”.

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Blog Post

U.S. PIRG submitted a public comment letter supporting the Securities and Exchange Commission’s proposed climate disclosures rule and made recommendations to strengthen it.

News Release | U.S. PIRG

The U.S. Securities and Exchange Commission (SEC) unveiled two proposals Wednesday designed to improve the accuracy and transparency of the composition and marketing of mutual funds that sellers claim are responsible when it comes to environmental, social and governance issues.

News Release | U.S. PIRG

Our statement on Vice President Kamala Harris' announced reforms to reduce the impact of medical debt on Americans’ finances.

Consumer Protection

GM heeds consumer groups' advocacy, commits to not sell used cars with safety issues

We commend General Motors for its new commitment not to sell used vehicles with unrepaired safety recall defects on its soon-to-be-launched used car platform, CarBravo.

 

Consumer Protection

Farmers want to fix their stuff. Tractor dealer consolidation is getting in the way.

John Deere, which controls 53% of the country’s large tractor market, has consolidated a huge percentage of its dealership locations into large chains — leading to costly repair bills for farmers and delays that can put their crops at risk.

 

Consumer Protection

Recalls of dangerous products are often too little, too late

America's product recall system is so broken that a product linked to a 2011 death was just recalled this past year. It's a problem our research partners at U.S. PIRG Education Fund grapple with in a recent report, which examines the relationship between these recalls and the U.S. Consumer Product Safety Commission.

 

Consumer Protection

Not First Class

Our report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

 
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