Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

ConnPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, ConnPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, ConnPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Learn what the General Assembly is doing about Consumer Protection with our Legislative Scorecard. 

Issue updates

News Release | U.S. PIRG | Consumer Protection

Executive Orders Threaten CFPB, Other Critical Wall Street Reforms

The President is expected to sign Executive Orders today designed to re-rig the financial system by dismantling critical Wall Street reforms, including to weaken the Consumer Financial Protection Bureau. Our statement in opposition is below.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

PIRG, Consumer Advocates Join Fight to Protect CFPB in Court

Today, U.S. PIRG, Americans for Financial Reform, The Leadership Conference on Civil and Human Rights, the Center for Responsible Lending, Self-Help Credit Union and Maeve Elise Brown, who chairs the CFPB Consumer Advisory Board, filed a motion with the DC Circuit, US Court of Appeals for leave to intervene in PHH vs. CFPB, a lawsuit challenging the CFPB's single-director structure. Today, Senator Sherrod Brown (OH) and Rep. Maxine Waters (CA), ranking members of the Senate Banking and House Financial Services Committees, also filed a similar motion. Earlier this week, 17 state Attorneys General filed a similar motion on behalf of their citizens. 

> Keep Reading
Blog Post | Consumer Protection

This week, CFPB Sues TCF Bank for overdraft schemes and loan servicer Navient for "failing" students | Ed Mierzwinski

Despite an escalation of threats to exterminate the Consumer FInancial Protection Bureau, CFPB continues to protect consumers well. This week it sued TCF Bank over deceptive overdraft marketing schemes and it sued Navient, the student loan servicer and Sallie Mae spinoff, for "failing" students at every step of the repayment process. The TCF complaint notes that its CEO brazenly named his boat "Overdraft."

> Keep Reading
Blog Post | Consumer Protection

CFPB Report Finds 1 In 4 Consumers Feel "Threatened" By Debt Collector Tactics | Ed Mierzwinski

We joined Consumer Financial Protection Bureau Director Richard Cordray and Washington, DC Attorney General Karl Racine for release of new CFPB data on debt collector abuses. Fully 1 in 4 consumers feel "threatened" by abusive, possibly illegal, debt collector tactics. The release also included an emphasis on problems with the "debt buyer" industry, comprised of firms that buy older, uncollected debt for as little as less than a penny on the dollar.

> Keep Reading
Blog Post | Consumer Protection

This New Year, Celebrate the CFPB | Ed Mierzwinski

This month, we published our 8th report based on analyzing consumer complaints collected in the CFPB's Public Consumer Complaint Database. The release of "Big Banks, Big Overdraft Fees" provides a good year-end opportunity to summarize a few of the reasons to be thankful for the Consumer Financial Protection Bureau, which took over in July 2011 as the first federal regulator with just one job: protecting consumers from unfair financial practices. The idea of the CFPB needs no defense, only more defenders.

> Keep Reading

Pages

Give FDA Right to Recall

The Food and Drug Administration still doesn’t have the power to order a recall.

> Keep Reading

With McDonald's Recall, State Cadmium Ban Looking Timely

A legislative ban on the sale of children's jewelry containing cadmium, a heavy metal linked to negative health effects in children, was proposed by a bipartisan group of lawmakers, including Rep. Diana Urban, D-North Stonington, and squeaked through the House of Representatives in the final minute of the legislative session that ended last month.

> Keep Reading

CT House Passes Ban on Cadmium in Children's Products

State Representatives Chris Perone (D-Norwalk) announced that the Connecticut House of Representatives unanimously passed legislation that will prohibit the sale, manufacturing, and distribution of children’s jewelry that contains cadmium.

> Keep Reading

Citizens United Opinion Widens Corporate "Personhood" Rights

Today’s Supreme Court decision in Citizen’s United vs. Federal Election Commission will significantly expand the role that the most powerful corporations play in election financing. In a shocking burst of judicial activism, the Supreme Court decided that corporations should be treated in the same manner as ordinary citizens and be allowed to spend the massive amounts of money they accumulate on direct attack ads for or against Members of Congress.

> Keep Reading
News Release | Consumer Protection

Lead-Laced Toy Book Recalled By CPSC

A toy book that U.S. Public Interest Group discovered contained a dangerous level of lead was recalled by the Consumer Product Safety Commission on Friday.

> Keep Reading

Pages

News Release | U.S. PIRG

According to the Wall Street Journal, Equifax sent to lenders millions of incorrect credit scores for consumers applying for auto loans, mortgages and credit cards.

News Release | U.S. PIRG

As the Consumer Financial Protection Bureau (CFPB) turns 11 years old, a new list from U.S. PIRG highlights 11 ways this crucial agency has rededicated itself to its mission since Rohit Chopra was confirmed as its new director by the Senate last fall.

News Release | U.S. PIRG

Rep. Carolyn B. Maloney (NY) and Sens. Cory Booker (NJ) and Elizabeth Warren (MA) were joined by Mike Litt, U.S. PIRG’s consumer campaign director, and other advocates Tuesday to urge action on legislation to protect financial institutions’ customers from predatory overdraft fees.

Blog Post

U.S. PIRG submitted a public comment letter supporting the Securities and Exchange Commission’s proposed climate disclosures rule and made recommendations to strengthen it.

News Release | U.S. PIRG

The U.S. Securities and Exchange Commission (SEC) unveiled two proposals Wednesday designed to improve the accuracy and transparency of the composition and marketing of mutual funds that sellers claim are responsible when it comes to environmental, social and governance issues.

Consumer Protection

Farmers want to fix their stuff. Tractor dealer consolidation is getting in the way.

John Deere, which controls 53% of the country’s large tractor market, has consolidated a huge percentage of its dealership locations into large chains — leading to costly repair bills for farmers and delays that can put their crops at risk.

 

Consumer Protection

Recalls of dangerous products are often too little, too late

America's product recall system is so broken that a product linked to a 2011 death was just recalled this past year. It's a problem our research partners at U.S. PIRG Education Fund grapple with in a recent report, which examines the relationship between these recalls and the U.S. Consumer Product Safety Commission.

 

Consumer Protection

Not First Class

Our report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

 

Consumer Protection

The FCC is starting to fight back against robocalls

Research found that, despite the FCC's recent action, phone companies aren't doing enough to block spoofed calls and scam calls, despite a new law.

 
View AllRSS Feed

Support Us

Your donation supports ConnPIRG’s work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Updates

Join our network and stay up to date on our campaigns, get important consumer updates and take action on critical issues.
Optional Member Code



ConnPIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.