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New investigation: Supermarkets failing to warn public about food recalls

Consumers struggle to stay updated about these health hazards
For Immediate Release

PHILADELPHIA -- Americans are not hearing about food recalls, and that communication breakdown is having serious repercussions for public health. For example, less than two years ago, people kept getting sick for months after 12 million pounds of Salmonella-contaminated beef was recalled. The pattern has repeated for other recalls even when news outlets have publicized warnings from food safety agencies. 

A new report finds that most grocery stores -- which should be one of the best places to learn about recalls -- don’t make it easy for consumers to uncover this information. U.S. PIRG Education Fund’s Food Recall Failure: Will your supermarket warn you about hazardous food? scorecard gave a failing grade to 84 percent of the nation’s 26 largest supermarket chains. Chains receiving a failing grade include Aldi, Publix and Walmart. Shoppers can search for their grocery store on the U.S. PIRG’s website.

“Supermarkets should be our best recall notification system, but instead, we found that shoppers must go on a nearly impossible scavenger hunt to learn if they’ve purchased contaminated food,” said U.S. PIRG Education Fund Consumer Watchdog Adam Garber. “Stores already use modern technology to track customers, place products, and target us with ads. There’s no reason why they can’t also keep us healthy.”

U.S. PIRG assessed supermarkets on publicly available information about whether they tell customers about the following: recall policies, in-store notification, and direct customer notification. Findings include:

  • 22 out of 26 stores failed to adequately inform the public about recall notification efforts, how to sign up for direct notifications, or where to find in-store postings. Only Harris Teeter, Kroger, Smith’s and Target received a passing grade.

  • 58 percent of stores reported some program to directly notify consumers about recalls through email or phone. Of those 15 stores, only eight made it clear how customers could participate, how the system works, or what information is included in warnings.

  • Not a single store provided information online about whether recall notices are posted at  customer service desks, checkout counters, or store shelves.

While it’s possible that some of the stores have stronger policies than U.S. PIRG Education Fund researchers were able to find, most declined to answer the survey -- and the few that did only responded to a handful of questions. That lack of transparency was surprising, given the potential health impacts on customers, and especially because stores consider themselves integral parts of so many American communities.

Food Recall Failure gives each grocery store a letter grade, ranks them on the main criteria, and provides contact information so you can contact them to get more information on recalls. But U.S. PIRG Education Fund recommends that until stores improve their notification programs and reveal how shoppers can sign up, you should sign up for recall alerts using these instructions

“Every store should have a robust notification program, but because notifications are difficult to find, we're largely in the dark about what happens,” said U.S. PIRG Education Fund Consumer Watchdog Associate Dylan Robb. “Stores might not be responsible for the recall, but they can make a difference. We look forward to seeing improved transparency about recall notification efforts -- and improved programs.”

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